Q: How experienced are you?/What are your credentials?

A: I have had over ten years of experience in the fields of computer repair and web design, and I am an A+ Certified technician.  If you want to know what A+ means, click the corresponding image on the homepage for information about it.  I have been employed by the Quanta Computer Corporation and Middle Tennessee State University as a laptop technician and helpdesk support specialist.  In both careers, I was noted for showing a marked ability to learn quickly and work efficiently.  I am also an Eagle Scout.  If you would like more information about this, click the corresponding image on the homepage.

Q: What happens if you actually make my computer worse, or lose some of my data while you're servicing it?

A: I have yet to hear of a customer that is dissatisfied with my work.  In the unlikely event of data loss/damage, some precautions against such accidents are outlined below:

It is my general policy to back up a user's data before I do any type of software work on the computer.  I keep this backup on hand for one month, as stated on the "computer solutions" page.  If an event occurs that results in data loss, your data is safe.  Furthermore, I am capable of data recovery.

When I do hardware work on a computer I always use a surge protector, if not a battery-backup to safeguard against damage/data loss.  When I have my hands inside the computer, I wear an ESD (electro-static discharge) strap.  This prevents the static electricity present in my body from reaching the computer, which could damage it.  I also unplug them whenever I have my hands in the case.  This protects me, as well as the computer.  If I accidentally brush up against a raw power wire, it could harm me.  Also, if I accidentally hit the power button while I'm working, it could cause damage to the computer.

Q: Why are your prices so low?/What forms of payment do you accept?

A: I am interested in helping you more than I am making money off of you; this business is not my primary source of income. The forms of payment that I accept include: cash, credit/debit card, PayPal, and personal check. I will take a personal check as long as I have some other information to go along with it, such as: your address, phone number, and/or a photocopy of a legal form of identification (driver's license, social security card, passport, etc).

Q: How quickly do you work/respond to contact?

A: I am currently a full-time student.  However I would not keep this business running (with the website up and available) if I couldn't handle it.  I usually respond to emails within 24 hours; if you subscribe to a service or a web hosting package (and give me all the information I need to set your account up), I'm usually done within 24 hours; for computer-related problems, it depends on the severity of the problem.  Simple tune ups can be completed in one day, however I usually don't complete projects requiring extensive work before a week is out.

Q: What happens if you can't help me?

A: I'll call in the cavalry.  This would involve contacting my supplementary technicians and eliciting their help.  If two heads are better than one, our team of five should most certainly be able to solve your problem.

Was your question not answered here?  I'll be happy to answer it personally!  Just contact me.